Return Policy

100% Customer Satisfaction

At OrangeCarry.com, we care very much about customer satisfaction. While we make every effort to provide you with the right quality product, we understand that certain circumstances may require returns, refunds, or exchanges. If you need to return or exchange an item based on the guidelines below, we will gladly make it happen.

Merchandise can be returned for an exchange or full refund (not inclusive of shipping and tax duties) for any reason within 45 days of the original purchase. All merchandise must be unworn, unwashed, or undamaged (unless the item was damaged upon receipt) in order to receive a refund, store credit, or exchange.

Your return will be processed within 4 business days of being received at our facilities, and refunds will be issued based in the form and amount of the original purchase. Once the return is processed, you will receive an email notification. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

Important Notes

  • All returns must be postmarked within 45 days of the original purchase. You must request a Returned Merchandise Authorization (RMA) number during this 45-day period to qualify for a refund. To request an RMA number, please log in to Customer Service > to file in your request.
  • You will be responsible for all shipping costs, duties and taxes incurred for the order and return of the product(s). You must send your return using a reliable international carrier that offers tracking (such as EMS, UPS, FedEx, TNT, or DHL). You will be responsible for ensuring that all items arrive at the Returns Center in their original condition. Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center.
  • You cannot hand deliver your return. All Returns must be mailed.
  • All refunds will be credited to the method of payment used for the original purchase.
  • Exchanges are subject to availability. Please confirm we have the item you are looking for.  If we don't have it, a refund will be issued.
  • Exchanges can be made for the same item or redeemed as store credit for any other item.
  • If we receive an item and find it has violated the above guidelines, your request will not be processed.  We will ship back your item, and you will forfeit the right to return or exchange the product, regardless of the number of days from the shipping date.
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