Delivery Time

Orders will arrive to the destination address in about 2-3 weeks averagely. The delivery time will depend primarily on two factors: item availability and the choice of shipping service.


Refused, Unclaimed and Returned Shipments

Please note a US$20 fee (per package) will be assessed for all refused shipments. In addition, the customer will be responsible for any return shipping charges assessed by the courier and for any duty/VAT/import charges on refused or unclaimed shipments, in addition to return shipping costs. Shipping costs are not refundable on refused or unclaimed shipments. Please note a US$10 fee (per package) will be assessed for all shipments that are re-routed or returned to Orange Carry by the carrier. This fee is separate from the re-shipping fee, which is required before packages can be re-shipped.


Shipping Methods

Our items will be shipped from Indonesian or Singapore sales centre. Orange Carry will ship your items internationally. Please view our International Shipping Table for details. Currently, we are unable to ship directly to APO/FPO/DPO addresses. We can ship to PO Box addresses in the USA when the Normal shipping service is selected. Orders with Premium or Priority Premium shipping service require a physical address, as those orders will be delivered by FedEx or a similar courier. Additionally, these shipments will typically require a signature at the time of delivery, so whenever possible we encourage you to provide a shipping address at which someone will be present during the daytime to receive the package. Customers should look into possible tariffs and/or duties that might be imposed by local law on incoming international shipments, as Orange Carry cannot be held responsible for any tax requirements imposed by governments of respective countries that will be shipped to.

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